Tag Archives: technical support

November, 2009

• 10 November

  How long should hosting customers wait for support?

  When something goes wrong with a web host or server, customers are always anxious for their support queries to be answered. While good support takes time, how long should a user have to wait? The idea of “good support” varies greatly from host to host. Some respond to tickets in …

September, 2009

• 16 September

  Is phone support worth the extra cost?

  In an attempt to provide better service, some hosts have returned to the old model of providing phone support as a substitute for the more common online ticket system. It’s great to see technical assistance being provided the old-fashioned way again, but this luxury usually comes at an added cost. …