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Tag Archives: tech support

November, 2009

  • 10 November

    How long should hosting customers wait for support?

    When something goes wrong with a web host or server, customers are always anxious for their support queries to be answered. While good support takes time, how long should a user have to wait? The idea of “good support” varies greatly from host to host. Some respond to tickets in …

September, 2009

  • 16 September

    Is phone support worth the extra cost?

    In an attempt to provide better service, some hosts have returned to the old model of providing phone support as a substitute for the more common online ticket system. It’s great to see technical assistance being provided the old-fashioned way again, but this luxury usually comes at an added cost. …

August, 2009

  • 20 August

    Managed or unmanaged dedicated server hosting?

    When shopping for a dedicated server, one decision customers are faced with is what type of support they need: managed or unmanaged. Choosing the right one is critical for your server, but there’s often a huge difference in price between the two. As the name implies, managed hosting means the …

May, 2009

  • 11 May

    Get Support Queries Answered Faster

    No matter how few domains you own or what web host you use, at one point or another you will have an issue that requires the attention of tech support. It may just be a simple question, or your website may have gone down. Either way, chances are good you …