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Lawsuit sheds light on sneaky sales tactics at Go Daddy call center

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A report from blog Domain Incite yields some intriguing information on Go Daddy’s sales practices. According to information obtained from documents related to a lawsuit against the company, Go Daddy’s support staff up-sell hundreds of thousands of dollars worth of products and services each day.

That’s right– each day. Customers call Go Daddy support for help with their purchases, but apparently are simply told to buy more Go Daddy products. One employee in the document, Toby Harris, generated some $10,000 in gross sales for the domain registrar over 9 working days. Not bad at all considering support staff also receive a 5% commission on all sales.

While this news do not necessarily mean it is hard to get real help from Go Daddy, I definitely would not buy from a company that uses sales tactics like this.

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