When shopping around for a good web hosting provider, you want to make sure the host you choose puts a substantial emphasis on support. Although your website might be perfectly fine most of the time, it only takes one incident of trouble to realize your web host is nowhere to be found. Lack of quality support can be detrimental to your website and expensive, if you run a business.
It is crucial to your website’s success to have a host that offers support, and having a wide variety of support options to choose from is certainly a plus. Some useful support options are:
Email – Check for low response time. You don’t want a host that takes a week to answer emails.
Support tickets – Similar to email, response time is critical.
Chat – Some hosts offer online chat directly from their websites. Test it out to see how often they are online and how quickly they offer support.
Telephone – Although phone communication is less common these days, it is still needed. When you call, do you get a recording, a call center, or an actual technician?
Knowledge base and/or FAQ – Whether it takes the form of a wiki or some other publication, a web host can save itself and you a lot of time by publishing answers to frequently asked questions.
Forums and Community – Big hosts have the advantage of having a large body of users. Some provide forums so that those users can communicate and support each other. Sometimes, this is even faster than traditional support methods.
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